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Our general information can be found below. If you cannot find an answer to your specific question here, please call us at 608-661-8600 during our normal retail store hours so we can help you!

• Question: "Where are you located?"
  Answer: We are located in Madison, WI at 2200 W Beltline Hwy. You can or call us toll-free at (800)369-6255 or (608)661-8600. (click for map)

• Question: "When are orders from Ward Brodt Music shipped?"
  Answer: Online orders are filled from 8am to 2:30pm CST Monday through Friday and are shipped from our Madison Wisconsin retail location.

• Question: "How do you use my personal information?"
  Answer: We keep all information that we gather about our members strictly confidential! Any info is used to serve your needs and to personalize your experience on our site. We never reveal the information to outside parties or sell it to anyone for any reason.

• Question: "How is my information protected from other businesses including SPAMMERS?"
  Answer: We keep your personal information completely secure. It is not available to anyone outside our company!

• Question: "I live in Wisconsin, so why during my account creation, do I have to select Wisconsin-County name instead of simply Wisconsin?
  Answer: This is basically for the state of Wisconsin/County sales tax calculation process during your checkout. If you accidentally select the wrong county, you may over-pay or under-pay your local sales tax due to your county. Please be careful when selecting this field. If you live in a county that is not listed, be sure to select "Wisconsin-All other counties" for your billing and shipping address as needed. Note: you can always edit your billing and or shipping address at any time by clicking on the "My Account" link near the top area on any page. If you feel you've made a wrong selection, simply click the edit button next to any address to make any future adjustments.

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