If you have questions for us, please review our collection by selecting a category from the following list or scroll down this page to review all of our questions if you're not sure where your question fits. If you cannot find your question, feel free to use the contact us form at the bottom of this page to submit your question. We'll reply to your question and possibly add it to our FAQ area to benefit all of our customers too.

• General Questions
• My Account Questions
• Shipping Questions
• Product Questions
• Rental Questions

• Question: "Where are you located?"
  Answer: We are located in Madison, WI at 2200 W Beltline Hwy. You can or call us toll-free at (800)369-6255 or (608)661-8600. (click for map)

• Question: "When are orders from WardBrodt Music shipped?"
  Answer: Online orders are filled from 8am to 2:30pm CST Monday through Friday and are shipped from our Madison Wisconsin retail location.

• Question: "How do you use my personal information?"
  Answer: We keep all information that we gather about our members strictly confidential! Any info is used to serve your needs and to personalize your experience on our site. We never reveal the information to outside parties or sell it to anyone for any reason.

• Question: "How is my information protected from other businesses including SPAMMERS?"
  Answer: We keep your personal information completely secure. It is not available to anyone outside our company!

• Question: "I live in Wisconsin, so why during my account creation, do I have to select Wisconsin-County name instead of simply Wisconsin?"
  Answer: This is basically for the state of Wisconsin/County sales tax calculation process during your checkout. If you accidentally select the wrong county, you may over-pay or under-pay your local sales tax due to your county. Please be careful when selecting this field. If you live in a county that is not listed, be sure to select "Wisconsin-All other counties" for your billing and shipping address as needed. Note: you can always edit your billing and or shipping address at any time by clicking on the "My Account" link on the right top area of any page at wardbrodt.com. If you feel you've made a wrong selection, simply click the edit button next to any address to make any future adjustments.

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• Question: "How Do I Look Up a current or past Order?"
  Answer: Click "Your Account" link listed under "Customer Service" horizontal menu link or from the help & link box area on the left side. (If you are not signed in, you will be prompted to do so.) Once in the account area, select Order/Billing History link near the top of page. From the order history area, you can review the order number, order date, payment status, shipping status, order total and notes from customer service.

• Question: "How Do I change any of my online account information including my password?"
  Answer: Click "Your Account" link listed under "Customer Service" horizontal menu link or from the help & link box area on the left side. (If you are not signed in, you will be prompted to do so.) Once in the account area, you can change your email address, password, and whether you'd like to receive store special emails. In your address book area, you can edit any of your billing and shipping addresses as well as add others that you may wish to use with future shopping. You can also choose to save your credit card information for future purchases or not, by checking or unchecking the box. Then press the "update account" button to finalize your updates.

• Question: "Do I have a Ward-Brodt Music in-store account?"
  Answer: If you've ever visited Ward-Brodt Music in Madison and have made any purchase in the last few years, you should have one! When you submit your account link request form, use your existing phone number for your account number if you don't know your actual in-store customer number. We'll research using your telephone number, or call you to confirm your contact information if we cannot locate it, so don't worry if you send us your telephone number instead.

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• Question: "Do you offer priority shipping?"
  Answer: Contact us anytime during our store hours via telephone (800)369-6255 or email us at orders@ward-brodt.com.
  
  
• Question: "When are orders from WardBrodt Music shipped?"
  Answer: Online orders are filled from 8am to 2:30pm Central time Monday through Friday and are shipped from our Madison Wisconsin retail location.

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• Question: "What can I do if I cannot find a specific item?"
  Answer: Contact us anytime during our store hours via telephone (800)369-6255 or email us at info@ward-brodt.com.

• Question: "If we are making a purchase intended for a gift, can we get the item gift wrapped?"
  Answer: Contact us anytime during our store hours via telephone (800)369-6255 or email us at info@ward-brodt.com

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• Question: "What are your rental terms & conditions?"
  Answer: Click here to read about our terms/conditions.

• Question: "Can I purchase the instrument that I'm leasing?"
  Answer: It depends on the age of the instrument. WB keeps their instruments in the lease pool between 5-7 years. If the instrument has aged beyond the 5 year mark, it could be eligible for purchase. Please contact us if you would like to check on any possible purchase status & price of the instrument that you are currently leasing.

• Question: "Would any of my rental payments apply toward the purchase of an instrument?"
  Answer: No, WB is strictly a rent-to-rent program. At any time, you may discontinue your lease to purchase a high quality instrument at our always discounted from retail prices. In fact, it is our recommendation that you consider purchasing an instrument once you know that your child will be continuing to play in band/orchestra, so that you don't continue to make lease payments for several years.

• Question: "What happens if my child accidentally breaks their leased instrument?"
  Answer: That's the beauty of our lease program! We have a maintenance & repair policy built right into our lease fee. If anything happens to the instrument (blatant abuse-not covered), we can do one of 2 things for you.
  
  1. Replace the instrument with another via an exchange
  2. Fix the instrument & give it back to you, while you have a loaner instrument to use during the repair.

• Question: "Who is responsible for the return of the rental instrument if I originally picked up the instrument at school and would like to return it to the same school?"
  Answer: Lease agreements are between you (the customer) and Ward-Brodt Music Company. We offer delivery & pickup at the school, but the responsibility for the instrument remains with the customer until WB physically retrieves the instrument.

• Question: "What do I do with our instrument when my child is finished playing it?"
  Answer: You actually have 2 options to return your rental instrument.
  
  1. Return your rental instrument directly to our store. You will receive a written receipt for your records and your monthly instrument deduction will stop immediately with this option.
  2. Return it to your school - NOTE: you must notify Ward-Brodt that it will be dropped off. Keep in mind that deductions will not stop until Ward-Brodt physically takes possession of instrument.

• Question: "Since my payments are taken automatically, how do I stop that once I return the instrument?"
  Answer: Return paperwork is processed as soon as possible once an instrument has been returned to the store. You will continue to be automatically billed until the instrument has been received by WBM. Therefore, if you leave your leased instrument at the school for pickup, it is imperative that you notify WB, so that we can get your leased instrument back to us in a timely fashion.

• Question: "What if I have a question that hasn't been answered here?"
  Answer: Contact us anytime during our store hours via telephone (800)369-6255 or email us at rentals@ward-brodt.com

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